AI Chatbot & Agent Glossary
Clear, direct definitions for the terms that come up when evaluating an AI chatbot or AI agent platform.
What Is an AI Agent?
An AI agent is a system that reasons through a task in multiple steps — gathering information, makin…
Agentic Chatbot vs. Rule-Based Chatbot
A rule-based chatbot follows a fixed decision tree: it matches what a user types to a pre-written re…
What Is RAG (Retrieval-Augmented Generation)?
RAG (Retrieval-Augmented Generation) is a technique where an AI system first retrieves relevant info…
Chatbot vs. Conversational AI: What’s the Difference?
"Chatbot" describes the interface: a chat window where a user types and gets a reply. "Conversationa…
No-Code vs. Low-Code Chatbot Platforms
A no-code chatbot platform lets you design, configure, and launch a chatbot entirely through a visua…